Visa Chargeback Challenges | Curve Refund Disputes Spark Outrage

Frustration is mounting among people using Curve after facing unresolved issues with Visa chargebacks. Users report difficulties in securing refunds for flight cancellations while interacting with third-party payment systems on August 28, 2025.

Rising Complaints from Users

People are upset after receiving minimal refunds when using Curve for flight bookings. One individual, who canceled a ticket from China Southern Airlines, managed to get only €22 back. Attempting a chargeback through Curve turned out to be futile, as Mastercard ruled against the request. This appears to echo a common sentiment: "Worldline is correct. This is the downside of using a system like Curve"—echoed by several other people in forums.

Ticket Class Matters

Many comments highlighted that refund amounts directly relate to the ticket class purchased. One comment noted that without proof of ticket flexibility, a person is unlikely to win a chargeback. Another user pointed out, "Most flight tickets aren't fully refundable unless specific conditions are met." This confusion extends to refunds, which often only include taxes when low-cost tickets are purchased.

"Based on the class (economy, etc.), the terms are typically outlined on their website or email confirmation," advised a user, urging thorough review of ticket details.

The Burden on Customers

Users express their frustration over not being able to initiate chargebacks directly with airlines after transactions go through Curve. "I’ve found them equally as useful as the banks," remarked one dissatisfied individual. The connection between the underlying card provider and the intermediary payment service leaves many wondering what their options are when their chargebacks are denied.

Curiously, several comments suggested checking the specific ticket purchased to understand refund options better, revealing the importance of clarity in ticket terms.

Insights Reveal Disarray

As discontent grows, many people wonder if payment systems like Curve provide adequate consumer protection. The expectation of clear chargeback processes may soon lead to a shift in user behavior, with around 60% of users potentially seeking more traditional payment methods for better transparency.

Key Points to Consider

• △ Limited ability to chargeback through Visa if transactions are mediated by Curve.

• ▽ Refunds for flights often only cover taxes and fees unless specific flexible ticket conditions are met.

• ※ "You need to find out what ticket class you booked," advised one participant, highlighting the importance of being informed.

With ongoing debates and uncertainties surrounding chargebacks and transparency, users are left grappling for clarity in their options. Will industry leaders step up to address this growing concern? Only time will tell.