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Suspicious revolut email requires personal hq visit for withdrawal

Revolut's Withdrawal Policy Raises Eyebrows | €1M Requires HQ Visit?

By

Oliver Schmidt

Jul 14, 2025, 11:49 AM

Updated

Jul 15, 2025, 02:36 AM

2 minutes needed to read

Exterior view of Revolut's headquarters in England, with concerned people outside discussing a recent email demand for withdrawal.

A rising tension surrounds Revolut’s withdrawal policy as reports emerge of a customer needing to travel to the company's headquarters in England to access nearly one million euros. This requirement has sparked skepticism about Revolut's practices and policies.

Earlier, a user described their sister’s experience with Revolut's support, who informed her that the closure of her account warranted an in-person visit for the withdrawal due to alleged security concerns. This claim caught many by surprise, especially considering her location within the EU.

App Functionality Under the Microscope

Community reactions highlight major concerns:

  • Withdrawal Process: People are questioning why an online banking platform would require in-person authentication for withdrawals.

  • Possible Fraud Indicators: Some speculate that the account could be linked to fraudulent activity. One commenter noted, "The account is likely connected to some type of fraud" implying that the strict requirements might be a response to suspicious activity.

  • Security vs. Accessibility: Users are pushing back against the notion that high-value relations require physical meetings, especially in today's digital-first world.

"It feels weird that they would ask for a personal visit," said one concerned member.

Interestingly, some comments suggested that if this is a legitimate protocol, it might be due to the withdrawal amount or if the company suspects fraud, implying that a proactive security measure could justify the requirement.

Concerns Extend Beyond One Case

Several voices in the forums shared personal anecdotes, raising the possibility that this is not an isolated incident:

  • β€œIf you’ve done anything naughty, expect the police to be waiting for you,” warned one commentator.

  • Others emphasized the importance of verifying such requests, urging the concerned customers to check authenticity through official channels like support emails.

Sentiment of the Community

The overall sentiment seems mixed. While some view this requirement as suspicious, others believe it could be a standard process given the circumstances. Notably, one member cited, "It doesn’t sound suspicious for Revolut to want in-person proof of identity Compliance is key."

Key Takeaways

  • πŸ” Users are suspicious of the necessity for a personal visit.

  • ⚠️ Speculation about possible fraud linked to the account continues.

  • πŸ”’ "This sets a dangerous precedent" - critical comment amid growing doubts.

As questions linger and the community awaits a formal response from Revolut, the expectations for clarity are increasing. Financial experts suggest that if this withdrawal protocol is enforced regularly, it might lead to more significant repercussions, potentially affecting user trust and regulatory scrutiny.

Future Implications for Revolut

Should this policy attract further attention, Revolut may find itself under the regulatory microscope. Analysts predict that a substantial portion of users could reconsider their relationship with the platform unless satisfactory explanations emerge. Other banking entities could also respond by promoting their withdrawal policies as more user-friendly.