Sending Money: A Click Too Far | Users Decry Revolut's New Request Process

Is Convenience Evolving Into a Hassle?

A growing wave of Revolut users is pushing back against a recent change that complicates sending money requests. What was once a simple one-click transaction is now becoming a multi-step process, leading to frustration among everyday users.

For many couples, splitting expenses has never been easier than with the Revolut app. Utilizing the "Split bill" function, users could effortlessly send requests back and forth, simplifying joint purchases. However, a newly implemented procedure requires users to traverse multiple screens to complete a transaction. This shift has sparked a backlash from users who relied on the app for its ease and efficiency.

The Shift from Seamless to Tedious

Previously, when users received a payment request, sending money required just one click, swiftly returning them to the home screen. "It was well easy and so convenient," shared a long-time user. Now, when a user clicks the "Send" button, they land on a new screen where they must confirm once more, only to be redirected to the Payments tab. Users must then scroll or navigate their way back to find further requests, resulting in an increasingly annoying user experience.

Additionally, the frustration is palpable among the community. As one user pointed out, the turmoil of clicking through requests drains the time and ease the app once promised. "This is all extremely annoying and tedious," they added, emphasizing the cumbersome changes.

Vital Feedback and New Alternatives

Commenters on social media have shared a mixture of sentiments. Many note their dissatisfaction with the new process while some have discovered alternative solutions, such as creating groups for managing shared expenses. This feature allows users to consolidate payments and streamline the process even further.

"I didn’t know about the group function—it seems convenient!" one user remarked after learning about this workaround.

While the frustration is high, some users are adapting, showcasing a silver lining amid the complaints.

Community Sentiment

The feedback reveals mixed sentiments among users about the app's recent update. Here are some significant themes and representative sentiments from the community:

• Negative Responses: The overall sentiment trends negative, as users lament about the loss of the previous simplicity.

• Emerging Solutions: Innovations like group functions inspire optimism, helping users find alternative ways to manage shared expenses.

• Desire for Simplicity: There’s a resounding request for the one-click functionality that made Revolut appealing in the first place.

Key Insights:

• 🚫 Most users express dissatisfaction with the new multi-click process.

• 🎉 Some users are trying out group features to enhance their experience.

• 🔁 Call for Feedback: "Does anyone know if there’s a way to revert back to the old one-click system?"

As the financial tech landscape evolves, Revolut must navigate user feedback carefully. The call for simpler, efficient processes continues to echo as community members seek a return to the convenience they once favored. Will returns to previous functionality meld with new updates? Only time will tell.