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Revolut locks users out: what you need to know

Revolut Locks Users Out | Frustration Grows Amid Access Issues

By

Amina Al-Farsi

Jun 30, 2025, 07:43 AM

Updated

Jul 1, 2025, 01:32 AM

2 minutes needed to read

A smartphone displaying a locked Revolut account screen with a warning message.
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A surge of complaints on forums highlights increasing frustration among Revolut customers after many were unexpectedly locked out of their accounts. Users express deep concerns over app stability, access problems, and security measures, igniting heated discussions about the platform's reliability.

What’s Going Wrong?

Recent reports indicate that Revolut's app has locked several people out, prompting a wave of dissatisfaction. As of June 30, 2025, users have voiced their grievances on various online platforms regarding heightened security checks and device compatibility issues. One user summed it up with, "all my money is in there" while others are considering switching banks due to unresponsive web interfaces.

The Device Compatibility Problem

Many complaints center around device compatibility. "They are blocking phones with unlocked bootloader," said one user, noting a significant issue following Google's latest integrity checks. Another commenter mentioned, "my Xiaomi Redmi Note 8 Pro hasn’t received updates in three years," raising concerns about the longevity of devices used by many users. As app updates roll out, some phones are suddenly rendered unsupported, compelling users to seek alternatives.

"Revolut hasn’t updated its error message yet," another user pointed out, highlighting frustrations with outdated communication from the app about the changes in security requirements.

User Experiences

Access problems seem to vary, with some users reporting difficulties confirming web transactions, as one user highlighted, "I can’t use the web version because it needs confirmation from the app." Others expressed annoyance at the lack of updates from Revolut, causing them to feel abandoned. "I might have to switch banks because the web interface isn't working unless my app is functional," shared one frustrated user.

Switching Banks

The sentiment towards Revolut appears heavily negative as many consider moving to other banking solutions. "I'm not going to use Revolut again after this nonsense," stated one comment reflecting a broader shift, with several users now opting for alternatives like Monzo due to more reliable experiences.

Key Takeaways

  • πŸ”’ Security Concerns: Many users feel vulnerable due to constant app access issues.

  • πŸ“± Device Restrictions: Reports suggest significant device compatibility problems, particularly for older models.

  • πŸ”„ Bank Switching: Users express intent to transition to more dependable financial platforms.

Future Implications

As dissatisfaction continues, will Revolut take necessary steps to remedy these access issues, or risk losing valuable customers? With complaints rolling in, experts predict significant updates may be on the horizon to address security protocols and device compatibility. Otherwise, the exodus of frustrated users to other banking solutions could jeopardize Revolut’s reputation in the digital finance landscape.

Lessons from the Past

This situation could echo past struggles faced by major telecom providers, where sudden disconnections became common, leaving users feeling helpless. Just as these communications giants had to regain trust, it's clear that Revolut will need to act swiftly to rebuild its customer loyalty and provide a reliable service to avoid further dissatisfaction.