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Ku coin's withdrawal hurdles: are their demands legal?

Users Accuse KuCoin of Unjust Withdrawal Demands | Controversial KYC Process Sparks Outrage

By

Fatima El-Hakim

Jun 25, 2025, 09:40 AM

Edited By

Sofia Petrov

2 minutes needed to read

A frustrated individual holding their head in despair while looking at a computer screen, representing struggles with KuCoin's withdrawal process

A wave of frustration is sweeping through a segment of the cryptocurrency community as users confront KuCoin's new withdrawal requirements. The conflict centers on a recent announcement about dormancy fees for inactive accounts, compelling users to comply with an extensive KYC-like verification to access their funds.

Controversial New Policies Raise Eyebrows

KuCoin, a well-known centralized exchange, has instigated backlash by imposing hefty fees on dormant accounts. An email sent to users indicated that those with non-KYC accounts will face these charges soon. In an effort to withdraw funds and circumvent fees, many users are scrambling to meet the platform’s new verification standards.

An individual described their experience: "What I’m not sure is what’s the purpose for it. But it can’t be anything good." With withdrawal passwords now tied to a seemingly more rigorous verification process, some users question the legality of the requests.

Detailed Demands Leave Users Confused

To reset their withdrawal password, KuCoin requires users to upload specific content, including:

  • A selfie with their ID

  • A handwritten note with diverse details including today’s date, a dynamic code, and a declaration of responsibility

One frustrated user stated, "It’s even worse than KYC." This added layer of complexity has many questioning whether they have a choice in complying.

"Don’t know if this is legal, but this is why centralized exchanges should never be used these days," a commentator emphasized.

Key Themes Driving User Discontent

Three main concerns surface from the comments:

  • Legality of Requirements: Many users are uncertain about the legality of these strict requirements, casting doubt on KuCoin's practices.

  • Comparison to KYC Process: Several individuals note that the withdrawal process feels more invasive than standard KYC procedures.

  • Frustration Over Access to Funds: The demand for unconventional verification raises alarms about future access to funds, leading users to worry if they will lose their money.

Key Insights

  • ⚠️ Users express doubt regarding the legality of new withdrawal protocols.

  • πŸ“‰

What Lies Ahead for KuCoin Users?

There’s a strong chance that the ongoing backlash will prompt KuCoin to reevaluate its current withdrawal policies. Many in the crypto community believe that mounting pressure from users could lead to a reduction in the strictness of the verification process. Experts estimate around a 70% likelihood that if legal action arises, it will force KuCoin to reassess its practices to maintain its reputation. Users are already alerting regulatory bodies, suggesting a potential risk of intervention that could reshape the exchange's approach to security and user verification.

A Lesson from the Dot-com Bust

This situation draws an intriguing parallel to the dot-com bust of the early 2000s. Companies that overstepped certain boundaries with user data and privacy often found themselves in hot water. Much like those firms had to adjust their business models to regain user trust, KuCoin may need to reconsider its tactics or face losing its user base entirely. In the tech world, fluctuating user sentiment has proven to be a powerful force for change, and KuCoin could very well be on a similar path.