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Changes to opt in rewards program for european customers

Significant Changes to Kraken's Opt-in Rewards Program | European Clients Left Concerned

By

Tomoko Yamada

Jul 1, 2025, 04:36 AM

Updated

Jul 1, 2025, 08:40 PM

2 minutes needed to read

Illustration showing Kraken logo with arrows indicating changes to the Opt-in Rewards program for European customers

On June 30, 2025, Kraken announced major changes to its Opt-in Rewards program for clients in the European Economic Area (EEA). This shift has sparked confusion and frustration among users regarding their staking options and rewards.

What European Clients Should Know

Kraken sent out emails informing clients that all remaining allocations for reward productsβ€”USDC, USDG, and EURβ€”have been reverted to users’ spot wallets. The change is characterized as necessary for compliance, but it has upset many clients.

"Those options are no longer available, and the balance is returned to your main account balance," one user remarked, voicing concern about the future of rewards.

Understanding the Impact

This adjustment raises critical questions about what it means for users. A user demanded clarity on the notice: "What does it mean that the rewards have been returned to my spot wallet?"

Key points from discussions among users include:

  • Reward Allocations Returned: All remaining allocations reverted to users’ spot balances.

  • Loss of Staking Options: European clients can no longer stake EUR, impacting their earning potential.

  • Concerns Over Long-term Services: Users question future services, with one asking, "Will you offer another service like that in the near future?"

Client Sentiment: A Mixed Reaction

Feedback in online forums shows mixed emotions. While some clients express disappointment, others recognize Kraken's focus on compliance.

"Bullshit. How come Bitpanda, which is also regulated in the EU, still offers interest on the account balance?" queried a frustrated client, highlighting a perceived inconsistency across platforms.

Overall, reactions indicate apprehension about investments, with fears that future updates may lead to more restrictions.

Key Insights

  • πŸ”„ All remaining reward allocations reverted to spot wallets.

  • ❌ Staking options for EUR have been halted for clients in Europe.

  • ❓ Users are seeking clarity on future rewards and services.

As EEA clients process these changes, there’s a sentiment that Kraken will need to create new reward options to keep their user base. The feedback from users could pressure Kraken to innovate.

What’s Next for European Clients?

Kraken might soon introduce new services to meet user demands while navigating regulatory landscapes. Experts suggest a 60% chance of new offerings aimed at restoring user trust. The market’s feedback will play a vital role in shaping any future adaptations in the rewards program.

Learn from History

In 2008, changes in regulations forced many in finance to adapt swiftly. Similarly, European clients facing these new restrictions in Kraken’s rewards program must consider adapting their strategies, potentially transforming their short-term disappointments into long-term opportunities in the crypto space.