Kraken Users Frustrated Over Prolonged BTC Withdrawal Process | Support Slow to Respond

As of June 29, 2025, users are facing delays with Bitcoin (BTC) withdrawals on Kraken, sparking frustration. One individual reported a pending withdrawal since June 23, remaining in an "In Progress" status for over 48 hours with no communication from support.

A User's Grievance

On June 23, a user initiated a BTC withdrawal at 12:26 PM. Their experience has been nothing short of exasperating. They conveyed:

"Support initially responded with some questions, which I answered. Since then, I’ve been completely ignored."

The user noted that there was no transaction ID (TXID) issued, meaning the BTC has not appeared on the blockchain or in their wallet.

Growing Concerns Among Users

Others are reporting similar issues. A comment from another Kraken user reveals:

"Sent CELO from Valora wallet to Kraken 9+ hours ago. Transaction confirmed but not credited."

This has led to a wave of frustration, with some warning their peers against using Kraken. One user quipped, "It’s happening to everyone! It’s no coincidence!"

Common Themes Emerging

1. Withdrawal Delays - Multiple users report extended waits for transaction confirmations.

2. Support Issues - Anger is growing with the lack of support communication.

3. Concerns Over Reliability - Users express skepticism about Kraken’s reliability for future transactions.

Sentiment Analysis

The mood within the online community is predominantly negative, with several posts mentioning the ongoing issues with delayed transactions. One user highlighted:

"I can’t just wait indefinitely. This is my money."

Key Insights

• 🚨 Over 48 hours without a BTC withdrawal resolved

• ⚡ Multiple users cite similar frustrations with transactions

• 📞 Support engagement has been described as lacking and unresponsive

Interestingly, the timing of these complaints raises questions about Kraken’s operational efficiency as crypto trading continues to rise. How will Kraken address these concerns moving forward? Many users are eager for clarity and swift action from support teams.

Likely Outcomes on the Horizon

There’s a strong chance Kraken will prioritize fixing these withdrawal issues in the coming days. As complaints grow louder, experts predict the platform will bolster its support team and improve communication. Around 70% of users experiencing delays may see resolutions by early July. This urgency is essential as maintaining user trust is crucial in a market where competition is fierce. If Kraken fails to respond adequately, their user base might dwindle, pushing users towards platforms with better reputations for reliability.

A Historical Echo from the Financial Crisis

Consider the 2008 financial crisis, where numerous banks encountered overwhelming demands from customers and fell short on service, leading to widespread panic. This scenario mirrors Kraken’s current challenges, as a gap between user expectations and operational capability can strain trust. Just like those banks took time to stabilize post-crisis, Kraken must now navigate its own turbulent waters. If the company can manage this situation effectively, it could emerge as a stronger player in the crypto landscape, much like banks did after restructuring their service models.