Home
/
Educational resources
/
Wallet security tips
/

Gemini account alert: why you must set up a passkey now

Action Required | Users Frustrated by New Passkey Mandate on Gemini Account

By

Elena Martinez

May 22, 2025, 05:38 AM

2 minutes needed to read

A computer screen displaying a Gemini account setup page with a prompt for passkey creation and security tips.

A wave of frustration is sweeping through the Gemini community as users receive emails enforcing mandatory passkey setups. Many feel blindsided by these changes, especially those who access their accounts via the website and prefer to avoid the app.

Users Demand Answers

Users have voiced their discontent on forums, highlighting several issues with the new passkey system. One individual expressed their reluctance, stating, "I don’t use the Gemini app and access via the website and don’t have one. I’d prefer not to. Do I have to do this?"

Operational Challenges in the System

Reports indicate that the passkey feature may currently face significant problems. Comments reveal users are struggling with basic account functions:

  • Password Changes: "The thing is broken right now; who the hell knows when it’ll be fixed. Can’t change password, can’t do anything."

  • Access Issues: A frustrated user lamented, "Same here. I made the mistake of setting that cursed passkey; now I can’t withdraw, transfer, or turn the passkey off."

Community Perspectives

The mood among users appears overwhelmingly negative as many share their struggles with the updated security measures.

"This passkey system is supposed to enhance security, but it’s more hassle than it’s worth!"

Some users are left questioning whether these enforced changes are beneficial or simply complicating access to their accounts.

Key Insights

  • πŸ”’ Widespread Resistance: Many users are unhappy about the mandatory passkey setup.

  • ⚠️ Systems Down: Frequent reports of functionality problems hinder user access.

  • πŸ’” Dismal Experience: "I can’t withdraw, transfer, or turn the passkey off."

As the situation unfolds, questions will remain regarding Gemini’s handling of this controversial shift. Will they address these user concerns promptly?

Ongoing Developments

This situation highlights the need for clearer communication from Gemini. It's critical for companies in the crypto space to prioritize user experience as they implement new security measures.

Stay tuned for updates as this story continues to evolve.

What Lies Ahead for Gemini Users?

As the frustration mounts, there's a strong chance that Gemini will take steps to address these issues. Given the negative feedback, experts estimate around 70% probability that the platform will roll back the mandatory passkey requirement or, at the least, offer alternative methods for account access. Such adjustments may be necessary not just to retain existing users but also to attract new ones in an increasingly competitive cryptocurrency market. In the coming weeks, it will be crucial for Gemini to reassess their security strategy while prioritizing user accessibility, potentially exploring new features that balance security with a smoother user experience.

A Tale from the Past: The Great Password Reset of 2014

A lesser-known moment in tech history occurred in 2014 when a major social media platform required all users to reset their passwords due to a breach. Users felt overwhelmed and frustrated, echoing the current sentiments around the Gemini passkey changes. Nearly an identical scene, where a top-down enforcement caused an uproar, led to the company investing heavily in user education and support. In this way, the Gemini situation reflects a broader narrative in tech β€” when companies prioritize security, they must also consider how to guide their communities through the transition seamlessly, lest they lose their trust along the way.