Edited By
Alice Turner
A growing number of cryptocurrency users are expressing frustration as they report unresolved problems with their transfers from Binance to Revolut, stalling their funds for over six days. Affected users have called the customer support responses inadequate and repetitive, igniting outrage in the crypto community.
Notably, one user reported completing more than 70 transfers without any hiccups until they encountered a problem on April 1, 2025. After transferring USDC on the Polygon network, the transaction status showed only 170 confirmations, despite data indicating over 200,000 confirmations had been executed. The user described escalating issues with customer service that only seem to repeat the same lines regarding internal checks and escalations.
Furthermore, they revealed the indignation and financial strain they've felt, stating, "I needed money to pay rent, ended up borrowing money cause of these stupid idiots." This frustration resonates with others who have similarly experienced loss due to inadequate support systems that appear unable to address the specific issues at hand.
Current sentiments are overwhelmingly negative regarding customer service quality. Users have criticized what they perceive as unhelpful responses from support staff, leaving them feeling unheard and frustrated. The conversations often lead to more questions than answers, as many continue to wonder how this situation remains unresolved after so many days.
In comments, users have shared similar experiences. One remarked about the lack of response to on-chain issues, while others have echoed the thoughts that employees seem ill-equipped to manage the current crisis. As frustrations mount, many users have begun reconsidering their loyalty to the platform.
“They can shove my 150€ yearly sub up their ass”
The ongoing issues have cast a shadow over user experiences that were previously marked by reliability and efficiency. Many users feel compelled to voice their grievances across various forums, citing the risk of not retrieving their funds in due time. The overall community sentiment reflects a desire for acknowledgment of their frustrations and a more effective resolution strategy.
The situation highlights a perceived breakdown in customer service protocols, with the impact of recent challenges rippling throughout the user community. Some users have turned to alternatives or temporarily halted transactions altogether, wary of risking additional funds. This growing discontent not only threatens to harm individual users but could also tarnish the overall reputation of the platforms involved.
🔺 Over 200K confirmations noted, yet users faced delays and confusion.
🔻 Support responses deemed repetitive and lacking clarity.
⭐ “Shame, they used to be good,” reflects a nostalgic attitude from users.
As users await clarity and resolution, the plight of managing crypto transfers paints a concerning picture, raising questions about how these companies prioritize support in a time of need. The disconnect between service expectations and delivery will likely provoke users to seek other platforms if these issues continue to prevail.
