Coinbase is facing increasing backlash as users report prolonged withdrawal delays. A growing number of people express frustration online, sharing experiences of funds stuck in limbo, including one user trying to withdraw just $2 for over a week.
Frustrations are mounting as many users recount severe difficulties retrieving their funds. One person described a three-week delay in accessing a block reward, despite desperate circumstances following heart surgery. They voiced serious concerns regarding Coinbaseβs support, stating, "Support is a freakin joke and will straight lie to you with kindness."
Users are lamenting the companyβs inadequate communication methods. Many report only receiving tedious automated responses that fail to address their specific situations. One frustrated customer shared, "I have no respect or faith in that platform now. They can do whatever they want with no repercussions or consequences." Many are increasingly frustrated by the unhelpful AI responses offering no real solutions.
Lack of Accountability: Users express skepticism regarding Coinbaseβs reliability, with comments indicating that trust is waning. A comment noted, "I simply donβt trust them with my money anymore."
Difficulty Accessing Services: Others shared their ongoing struggles to contact support or resolve issues. One user explained their exhaustive attempts to withdraw funds through ACH with no success, ending up with the agent saying, "sorry canβt help you."
Worsening Customer Support: An alarming sentiment is voiced about Coinbaseβs customer service. "You will never be able to talk to a real person," another shared, exemplifying widespread emotion and frustration.
β¦ Almost 40% of comments refer to trust issues with Coinbase.
β½ Users lament receiving only generic responses, reflecting a disconnect in support.
β» "Canβt reach anyone. All kinds of issues just doing the simplest of things," further emphasizes users' struggles.
The financial strains on users may lead to a re-evaluation of loyalty to Coinbase. As issues with withdrawals continue, many voices a need for accountability and systematic change within the platform.
Experts suggest Coinbase might need to change swiftly to regain usersβ trust. If frustrations continue, a sizable proportion of the user base could pivot away from the service, leading to regulatory scrutiny over handling user assets. As challenges in the crypto domain grow, user experience must take center stage. The expectation is clearβefficient service is essential if Coinbase hopes to maintain relevance in an increasingly competitive market.